Introduction

These Terms of Service govern the use of jodhpurbootspwj.com and the purchase of women's shoes from Koon Chung Limited. By accessing jodhpurbootspwj.com, creating an account, or placing an order, you accept these Terms of Service in full. If you do not accept these Terms of Service, you must not use jodhpurbootspwj.com or purchase products from Koon Chung Limited.

Eligibility and Account Registration

You must be at least 18 years of age and legally capable of entering into binding contracts to place an order on jodhpurbootspwj.com. You agree to provide accurate, current, and complete registration information and to keep that information updated. You are responsible for all activity conducted through your account and for keeping your password confidential. Koon Chung Limited may suspend or terminate any account used for fraudulent activity or in violation of these Terms of Service.

Orders and Acceptance

All orders placed on jodhpurbootspwj.com constitute an offer to purchase. Koon Chung Limited accepts an order only when the ordered products are dispatched and a dispatch confirmation is issued. Koon Chung Limited may decline an order when stock is unavailable, when pricing errors are identified, or when fraud is suspected. A decline notification is sent to the email address associated with your order.

Pricing and Payment

All prices on jodhpurbootspwj.com are stated in the currency shown at checkout and are subject to applicable taxes and shipping charges. You must provide a valid payment method. Payment is captured when an order is placed. Koon Chung Limited does not store full payment card details on its servers.

Shipping

Koon Chung Limited ships to the destinations listed at checkout. Delivery timeframes are confirmed at order confirmation and vary by destination and carrier. Risk of loss passes to you upon delivery to the address you provide. Koon Chung Limited is not responsible for delivery failures caused by an incorrect address.

14 days No-Reason Refund Policy

Koon Chung Limited offers a strict 14 days no-reason refund policy. You may request a refund within 14 days of receiving your order without providing any reason. The 14 days period begins on the date of delivery. To exercise this right, you must contact Koon Chung Limited at [email protected] within 14 days of receipt and provide your order number. Returned products must be unworn, unwashed, and in their original packaging with all original tags attached. Products that show signs of wear, alteration, or damage caused by you do not qualify for a refund under this policy. You are responsible for return shipping costs unless the product is confirmed as damaged or defective.

Refund Processing Timeline

Koon Chung Limited processes refunds after receiving and inspecting the returned products. Refund processing and the arrival of funds in your account take at least 14 days from the date Koon Chung Limited confirms the return. The 14 days processing period applies to every refund method. The total time required for a refund to reach your account may exceed 14 days depending on your bank or payment provider. You will receive a confirmation at [email protected] when the refund is initiated.

PayPal Refunds

PayPal refunds take at least 14 days to complete. Due to local laws, PayPal refunds in some regions may take up to 30 days. Koon Chung Limited initiates PayPal refunds within the processing timeline described in these Terms of Service, and the time required for funds to appear in your PayPal account is controlled by PayPal and by applicable regional regulations. If a PayPal refund has not appeared after 30 days, contact [email protected] with your order number.

Damaged or Defective Goods

You must inspect your order immediately upon delivery. Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. Claims submitted after 7 days of receipt will not be accepted. To submit a claim, contact [email protected] with your order number, a description of the damage or defect, and photographs of the affected product. Koon Chung Limited will review the claim and may offer a replacement, a repair, or a refund. Shipping costs for verified damaged or defective items are covered by Koon Chung Limited.

Intellectual Property

All content on jodhpurbootspwj.com, including text, images, graphics, and software, is the property of Koon Chung Limited or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from this content without prior written permission from Koon Chung Limited.

Limitation of Liability

To the maximum extent permitted by law, Koon Chung Limited is not liable for indirect, incidental, special, or consequential damages arising from the use of jodhpurbootspwj.com or the purchase of products. The total liability of Koon Chung Limited for any claim is limited to the amount you paid for the products giving rise to the claim. Nothing in these Terms of Service excludes liability that cannot be excluded under applicable law.

Governing Law and Dispute Resolution

These Terms of Service are governed by the laws of Hong Kong. Any dispute arising from these Terms of Service or from the use of jodhpurbootspwj.com is subject to the exclusive jurisdiction of the courts of Hong Kong. Before commencing legal proceedings, you agree to contact [email protected] to seek an amicable resolution.

Changes to These Terms

Koon Chung Limited may revise these Terms of Service at any time. Revised Terms of Service take effect when published on jodhpurbootspwj.com. Continued use of jodhpurbootspwj.com after publication constitutes acceptance of the revised Terms of Service.

Contact Information

Questions about these Terms of Service may be directed to Koon Chung Limited at [email protected], by telephone at +852 6611 1187, or by mail at 11/F, Pacific Plaza, 410 Des Voeux Road West, Shek Tong Tsui.