Shipping Policy
Koon Chung Limited ships women's shoes to the delivery addresses customers provide at checkout. Orders are dispatched after payment authorization is complete. Order processing takes place on business days. Processing time is separate from delivery transit time.
Shipping Charges
Shipping charges are calculated at checkout according to the destination address, the weight of the selected footwear, and the shipping service chosen by the customer. Shipping charges are non-refundable once an order has shipped.
Delivery Timeframes
Delivery time depends on the destination address and the shipping service selected at checkout. Transit time is governed by the carrier's standard operations for the destination. Koon Chung Limited does not guarantee a fixed number of delivery days. Delivery may be delayed by carrier conditions, customs procedures, and local postal operations.
Tracking and Delivery Confirmation
Koon Chung Limited sends a tracking number to the email address provided at checkout when the carrier receives the parcel. Customers must monitor the tracking record and contact the carrier directly for delivery updates. Delivery is complete when the carrier records the parcel as delivered to the address provided at checkout.
14-Day No-Reason Refund Policy
Customers may request a return for any reason within 14 days of receipt. The 14-day period begins on the delivery date recorded by the carrier. Return requests submitted after the 14-day period expires are not eligible for a refund. Koon Chung Limited does not require the customer to state a reason for the return.
Return Eligibility Conditions
Returned items must be unused, unworn, and in their original packaging. Items must retain all original tags and all original components shipped with the order. Footwear that shows outdoor wear, creasing, scuffing, staining, or alteration is not eligible for a refund. Koon Chung Limited inspects every returned item before approving a refund. Items that fail inspection are returned to the customer at the customer's expense.
Return Shipping Costs
The customer bears the complete cost of return shipping. Koon Chung Limited does not issue prepaid return labels and does not reimburse return shipping charges. The customer pays return shipping charges directly to the carrier. Return shipping charges are not refunded under any circumstance.
Return Shipping Details
The recipient must be Koon Chung Limited, the contact phone is +852 6611 1187, and the specific return address is 11/F, Pacific Plaza, 410 Des Voeux Road West, Shek Tong Tsui. Customers must write the order number on the outside of the parcel. Customers must use a shipping service that provides tracking. Koon Chung Limited cannot confirm receipt of a parcel that does not carry tracking records.
Step-by-Step Return Process
Step 1: Send a return request to [email protected] within 14 days of receipt. Include the order number and the email address used at checkout.
Step 2: Wait for written return authorization from Koon Chung Limited. The authorization message restates the return address and the shipping requirements.
Step 3: Pack the footwear in its original packaging with all original components.
Step 4: Ship the parcel to Koon Chung Limited at 11/F, Pacific Plaza, 410 Des Voeux Road West, Shek Tong Tsui using a tracked shipping service paid for by the customer.
Step 5: Send the tracking number to [email protected] after dispatch.
Step 6: Koon Chung Limited inspects the parcel after receipt and sends the refund decision in writing.
Refund Timing
Refund arrival time is at least 14 days from the date Koon Chung Limited receives the returned item. This period covers inspection, approval, and processing by the payment provider. The customer must allow at least 14 days for the refund to appear. Refunds are issued to the original payment method only.
PayPal Refunds
PayPal refunds take at least 14 days from the date Koon Chung Limited receives the returned item. Local laws require up to 30 days for PayPal refunds in some regions. Where local law requires a longer period, the longer period applies. Customers who paid with PayPal must allow up to 30 days for the refund to appear in the PayPal account.
Damaged or Defective Items
Claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the delivery date recorded by the carrier. Claims submitted after exactly 7 days from receipt are not accepted. Customers must send claims to [email protected] with the order number and photographs that show the damage or defect. This 7-day claim period matches the claim period stated in the Terms of Service.
Order Cancellations
Customers may request cancellation before the order ships. Send cancellation requests to [email protected]. An order that has shipped cannot be cancelled and must follow the return process.
Contact Information
Questions about shipping and returns must be directed to Koon Chung Limited at [email protected] or +852 6611 1187. Written correspondence must be sent to 11/F, Pacific Plaza, 410 Des Voeux Road West, Shek Tong Tsui. The website address of Koon Chung Limited is jodhpurbootspwj.com.